Refund policy
We have a 14-day return policy for limited editions/artist proofs and a 30-day return policy for open edition/acrylic blocks/all other products. Return timeframe starts when you receive the item.
Please note that shipping is non-refundable.
To be eligible for a return, your item must be in the same condition that you received it.
To start a return, you can contact us at CAMERON@DREAUX.COM. Please note that returns will need to be sent to the following address:
Dreaux, LLC
1400 Main Street, Unit B 251
Weaverville, CA 96093
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at CAMERON@DREAUX.COM.
- Return requests must be submitted within the return period(s) listed below:
- Limited Edition Artwork: 14 calendar days from the date of delivery
- Open Edition Prints and all other items: thirty (30) calendar days from the date of delivery
- Return requests received outside the stated return period(s) will not be accepted
- Return shipments must be arranged through Dreaux Fine Art and shipped in their original packaging (including all accompanying certificates received with the order)
- Customers are responsible for return shipping costs unless otherwise stated
- Refunds will be processed back to the original form of payment once the artist receives the artwork
- All refunds will be subject to the exchange rate at the time of processing, and funds will be remitted in USD
Claims for damaged items damaged during delivery:
If this package shows signs of damage, it is your right to inspect the art before signing for it. Please do not refuse delivery. Instead, ensure that the driver notes that the piece was damaged. Please keep the original packaging, including the box and foam corners. Submit at least 4-6 digital photographs of the box and any damage to the art to cameron@dreaux.com if possible. A request for repair or replacement will only be honored if submitted within (7 days for limited edition and 3 days for artist proofs) of delivery. Please include the order number from your box and the last name on the subject line of the email. If there is a preferred method of reaching you or a certain time of day that is more convenient for you. Please include that information in the body of the email.
Return FAQ:
Can I exchange my Limited Edition artwork for a different photograph?
Each Dreaux Limited Edition is custom produced to order. As such, we are unable to change your artwork once the order is placed.
Will Dreaux Fine Art buy back my artwork?
Dreaux Fine Art does not offer a “buy back” program. Additionally, when it comes to the potential selling of any piece in your collection, Dreaux Fine Art does not handle or participate in third-party transactions or secondary market sales. We strongly suggest doing thorough market research and consulting a certified professional appraiser. They can assist in answering more detailed questions about this process.
Can I cancel my Limited Edition artwork?
All works are custom orders. Production of the purchased work(s) begins immediately after purchase, and shipment will occur as soon as possible after production is complete. As a result, the work(s) cannot be canceled, returned, or refunded at any time. In light of the substantial production costs incurred once production has begun, any request to cancel an order or otherwise modify the produced image (e.g., increasing or reducing size, changing image, etc.) will be subject to a 15% restocking fee.