Shipping policy
Most products including limited edition/open edition/acrylic blocks generally ship within 7-14 business days from the time the order is placed.
Artist proofs generally ship within 3-4 weeks from the time the order is placed.
Can not ship Art Works to PO Boxes.
Larger works are sent in a crate and shipped via a freight carrier.
International shipping is subject to an international shipping surcharge based on the package size. Many of the larger works are sent international freight. Shipping options and fees will update in your cart when you enter your address.
Due to Russian customs regulations, we cannot ship to residential addresses within Russia. Shipments must be sent to a business address and imported through a business only.
Note: we may decline to ship to certain destinations, such as countries subject to embargoes, sanctions, war, disturbances, local regulations, or other restrictions.
International collectors are responsible for all international fees, duties, customs, taxes, and charges imposed following the purchase of the artwork. You will need to act quickly as customs doesn’t have a large window of time to process shipments. After a few weeks, the images will either be sent back to us or become the property of the government. If they are sent back, there will be additional shipping fees to have the artwork returned to you.
If the total amount of the shipment is less than $5,000, you may be able to use the carrier as a broker. The carrier will contact you to complete a Power of Attorney form to use them as your broker. Once cleared, the carrier will have the Package released and delivered to the destination address. (depends on carrier)
If the shipment exceeds $5,000, you will need to hire a customs broker. Your local broker will provide information and a list of requirements to clear the shipment and complete delivery.
If you have additional questions, please contact carrier customer service for your country.
Note: You will receive an email when the product ships detailing the carrier information and tracking information.
Dreaux Fine Art insures full coverage for all shipments. We will replace or repair any damages that occur during transit from our production facility to the destination address listed on your order. We cannot insure shipments once they have been transported from the original delivery destination.
If this package shows signs of damage, it is your right to inspect the art before signing for it. Please do not refuse delivery. Instead, ensure that the driver notes that the piece was damaged. Please keep the original packaging, including the box and foam corners. Submit at least 4-6 digital photographs of the box and any damage to the art to cameron@dreaux.com if possible. A request for repair or replacement will only be honored if submitted within (7 days for limited edition and 3 days for artist proofs) of delivery. Please include the order number from your box and the last name on the subject line of the email. If there is a preferred method of reaching you or a certain time of day that is more convenient for you. Please include that information in the body of the email.